Hi, I'm Robert and I am passionate about Customer Success and Strategy.
Don't let 80% of your accounts fall into the hands of your competitors due to long ticket times. Choose a CSM with both hard and soft skills to quickly resolve problems and keep your accounts from experiencing long ticket times. Let's chat and secure the success of your client's together!
Highlighting API Experience: From Fun Projects to Enterprise-level SaaS
Did you know that acquiring new customers can cost up to five times more than retaining existing ones? Don't let slow ticket resolution times cause your accounts to fall victim to churn. Hire a customer success manager who possesses the perfect blend of business and technical skills to ensure contract renewals and maintain client retention. Additionally, as a showcase of my technical skills, please check out the following APIs and SaaS services on my portfolio website. They demonstrate my proficiency in creating scalable and efficient software solutions that can help your client's and business succeed.
Medical Code Lookup Tool
This tool allows you to search for any keyword within the Open Payments CMS dataset. You can search for anything, such as medical procedure codes, recipient names, or any relevant data present in the dataset. You can also filter by year (2023 or 2024). You are limited to 5 searches before refreshing the page.
Search the Dataset
The One and Only Ring
As a versatile customer success manager and implementation specialist, I leveraged my technical skills in RESTful API design to deliver a dynamic Lord of The Rings quote generator utilizing the fetch method in my React Netlify application. By integrating with The One and Only Ring API, I was able to make HTTP requests to fetch random quotes and characters, which were then displayed on the webpage. I ensured secure authentication methods by storing the API key in the .env file, thus creating a reliable and secure application. This accomplishment showcases my ability to integrate diverse APIs, helping businesses achieve optimal growth and success. Contact me to learn more about my skills and experience!
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Text Chat
This is a text chat app that uses a third-party service for real-time communication. Click "Join Chat" to start a chat session with me if you are an interested party looking for a technical CSM. This is app is for demo purposes only, so please be respectful when using it. There is a password to enter the private chat with me, it is "Robert's Chatroom Demo".
Visitor Analytics
I utilized the fetch method in JavaScript and the secure dotenv methodology to keep track of page views in real-time. The counter is implemented directly in the 'Analytics.js' file using the `process.env` method to access the environment variable. The data for this tool is only available for the year 2023, and all queries are filtered accordingly. It's a perfect solution for anyone looking to optimize user experience, track performance, and enhance their online presence. Take a look at counterapi.dev to see how it works and feel free to reach out to me for more details on this project. If you see it stuck loading, it means it is a "504 external error", where we need to wait for the API developer to fix their server.
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Hubspot Meetings and Scheduling Integration
This HubSpot meeting scheduler is a testament to my ability to create customized solutions that meet the unique needs of each of my clients. Whether it's building new features or optimizing existing ones, I'm always striving to help businesses achieve their goals. If you're looking for a Customer Success Manager who is both detail-oriented and results-driven, let's chat! Feel free to schedule an interview using this scheduler.
Elevate Your Customer Success Management Hiring Process: Gain Insight from My Interview Q&A Videos.
If you're looking for a Customer Success Manager with a unique skill set and a successful track record, these interview questions will show you that I'm the right candidate for the job.
Skills & Technologies
As an experienced customer success manager, consultant, and assistant bar manager, I possess a unique blend of hard and soft skills that consistently drive client satisfaction and contract renewals. Through my expertise in relationship building, pain point identification, and strategic execution, I have achieved a 90%+ contract renewal rate for my clients over the past 9+ years. To see a detailed list of the hard and soft skills that I bring to the table, please refer to the section below.
Client Testimonials
Robert is an exceptional customer success manager and implementation specialist with internetworking abilities and python scripting development that are key to director-level success in market access and healthcare reimbursement. He consistently boosts productivity in remote work environments with his solutions-oriented approach. I highly recommend him as a technical advisor and problem solver.
Alicia RDirector Of Healthcare Reimburstment & Market AccessIf you need a remote desktop solutions pro, look no further than Robert. He's a real TwinGate whiz and knows how to make file access seamless, even when you're not in the office. He also introduced me to a game-changing Plex SSD cloud solution that kept me productive and on top of my work. If you're looking for a tech-savvy problem-solver, Robert's your man.
Kevin JensenGraphic Designer -MixerADDRESS
NW Walden St
Camas, WA 98607